This page is in English, which is the official version. For help in Gujarati or Hindi, call our care line +91 63595 01108.
Shipping & Delivery Policy
We deliver specialty medicines across India from our licensed pharmacy in Ahmedabad. Delivery is free for patients across India. Every order is confirmed with you on WhatsApp — price and expected delivery date — before you pay.
Last updated: 17 October 2026
1. Where we deliver
We deliver to most pincodes across India through courier partners. Some remote pincodes take longer or may not be serviceable for cold-chain medicines; we will tell you before you pay.
2. Before we dispatch
- Prescription check — prescription (Schedule H / H1) medicines are dispatched only after our registered pharmacist has verified a valid prescription from a registered medical practitioner. Upload your prescription or send a photo on WhatsApp.
- Confirmation and payment — we confirm the price and the expected delivery date on WhatsApp. Your order is dispatched once payment is received.
- Schedule X and habit-forming medicines are not supplied.
3. Delivery time and charges
Delivery time depends on your pincode, the medicine and whether it needs cold-chain handling, so we give you an expected date for each order rather than one fixed promise.
Delivery is free for patients in India — there is no delivery charge and no minimum order. For trade orders (chemists, hospitals, distributors) any freight is shown in your quotation before you pay; nothing is charged without your approval.
Courier delays caused by weather, holidays, local restrictions or incorrect address details are outside our control; we will keep you informed and help resolve them.
4. Cold-chain medicines
Medicines that must be kept cold (such as many biologics and injectables) are packed in insulated cold-chain packaging. Please make sure someone is available to receive the parcel, open it promptly and store the medicine as directed on its label. Report a warm or damaged cold-chain parcel immediately — see our Cancellation & Refund Policy.
5. Receiving your order
- Check that the outer packaging is sealed and undamaged.
- Check the medicine name, strength, quantity, batch and expiry against your order.
- If anything is wrong, do not use the medicine — message us on WhatsApp with photos within 48 hours of delivery (for medicines kept cold: at delivery or within a few hours).
6. Questions about your delivery
WhatsApp +91 84608 25253 or call +91 63595 01108. D-406, 4th Floor, Titanium Business Park, Opp. Railway Under Pass, Makarba, Ahmedabad – 380051, Gujarat, India.