Patient guides

Plain, practical help for people on specialty medicines. Checked by our pharmacist.

• How to store injection pens and pre-filled syringes at homeA simple guide to keeping fridge medicines safe at home: where in the fridge, what to do in a power cut, and when to ask the pharmacist.
• Travelling with cold-chain medicines: train, flight and roadHow to carry injection pens, pre-filled syringes and other fridge medicines safely on a journey within India.
• What a valid prescription looks like, and why we ask for itWhy pharmacies must see a prescription for specialty medicines, what it needs to show, and how to send it to us.
• Patient assistance programmes (PAP): how company support schemes workSome medicine companies run support programmes for patients on long-term specialty medicines. Here is how they generally work and how to ask about one.
• How to check your medicine is genuineFive quick checks for every pack of a specialty medicine, and the warning signs to watch for.
• What happens after you orderStep by step: from your WhatsApp message to the parcel at your door — prescription check, written quote, safe payment, cold-chain packing and tracking.